iTop vs Xurrent IMR
iTop
itophub.io
Xurrent IMR
xurrent.comSide by side
| Figure | iTop | Xurrent IMR |
|---|---|---|
| Price from | Free | $6/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · IT Change Management Software | 8.7 (#9) | 7.7 (#20) |
| Spec score · IT Problem Management Software | 8.8 (#9) | 7.7 (#23) |
| Spec score · IT Service Management - Midmarket Software | 8.9 (#7) | 7.7 (#15) |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab. |
| Purpose | iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs. | Xurrent IMR manages incident response workflows, including alerting, on-call scheduling, coordinated response, stakeholder communication, and post-incident learning. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | Pricing lists Starter support as live chat and email, Growth as business-hours support with a shared customer success manager, and Enterprise as 24x7 priority support with a dedicated customer success manager. |
Plans
In their own words
Xurrent IMR
Xurrent IMR has no write-up on Specifiction yet; its figures are above.