iTop vs ZentraITSM
iTop
itophub.io
ZentraITSM
zentraitsm.comSide by side
| Figure | iTop | ZentraITSM |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · IT Change Management Software | 8.7 (#9) | 7.5 (#24) |
| Spec score · IT Problem Management Software | 8.8 (#9) | 7.5 (#24) |
| Deployment | The offer page lists both SaaS and on-premise availability for subscriptions. | Zentra says it is available as managed cloud or self-hosted in a customer VPC, including air-gapped environments, with configurable tenant data residency. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | The site lists native integrations with Okta, Entra ID, Slack, Teams, PagerDuty, Datadog, and GitHub, plus REST API, webhooks, and an event stream. |
| Intended users | iTop is presented for IT teams managing service delivery across multiple levels and teams, including in-house or external support. | The site describes use for internal IT and service desk teams, IT operations and SRE, enterprise process owners, asset and procurement teams, MSPs, and other enterprise service departments. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | The pricing page lists priority support with a one-business-day response for Cloud and Standard, and 24×7 enterprise support with a named engineer for Advanced. |
Plans
ZentraITSM
- Zentra Cloud$19 a month
- Basic$79 a month
- Standard$249 a month
- Advanced$799 a month
In their own words
ZentraITSM
ZentraITSM has no write-up on Specifiction yet; its figures are above.