iTop vs Znuny
iTop
itophub.io
Znuny
znuny.comSide by side
| Figure | iTop | Znuny |
|---|---|---|
| Price from | Free | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | Yes | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 11 |
| Spec score · IT Service Management - Enterprise Software | 8.9 (#5) | 8.5 (#10) |
| Spec score · IT Problem Management Software | 8.8 (#9) | 8.5 (#14) |
| Spec score · IT Knowledge Base Software | 8.7 (#14) | 8.5 (#27) |
| Spec score · IT Help Desk Software | 8.8 (#14) | 8.5 (#26) |
| Spec score · IT Service Management - Midmarket Software | 8.9 (#7) | 8.5 (#12) |
| Spec score · IT Incident Management Software | 8.7 (#11) | 8.5 (#16) |
| Spec score · ITSM Software | 8.9 (#8) | 8.5 (#12) |
| Deployment | The offer page lists both SaaS and on-premise availability for subscriptions. | The software can run on an organization’s own server or on a cloud provider, with optional Znuny hosting. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Purpose | iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Rating on SourceForge | 4.7 out of 5 from 66 reviews | 0.0 out of 5 from 0 reviews; SourceForge marks Znuny as not yet reviewed. |
| Release status | The documentation identifies 3.2 as the current long-term-support branch and 3.3 as the short-term-support branch in September 2026. | The product page lists Znuny 7.3.7 and Znuny LTS 6.5.25, both dated 2026-09-16 and described as containing security fixes, improvements and bug fixes. |
| Security controls | The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos. | Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
| System requirements | For iTop 3.3, the published compatibility table lists PHP 8.2–8.4 with MySQL 5.7+ or MariaDB 10.6–11.8. | The current repository lists Linux, Perl 5.16 or newer, Apache 2 with mod_perl2, and MySQL 8, MariaDB 10.3, PostgreSQL 12 or Oracle 19c databases. |
| What it does | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. | Znuny is a web-based ticketing and IT service-management platform for customer service, help desks and enterprise service management. |
Plans
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.