Ivanti Neurons for Enterprise Service Management vs SimpleOne ITSM
Ivanti Neurons for Enterprise Service Management
ivanti.comSimpleOne ITSM
itsm.comSide by side
| Figure | Ivanti Neurons for Enterprise Service Management | SimpleOne ITSM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 0 |
| Spec score · IT Service Management - Enterprise Software | 8.7 (#6) | 7.2 (#16) |
| Headquarters | Ivanti states that its headquarters is in the United States. | Moscow, Russia |
| Integrations | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. | SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API. |
| Intended customers | Ivanti describes ESM as intended for enterprises extending service management across the organization and supporting workflows outside IT. | SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers. |
| Mobile access | The solution plans describe mobile access through a mobile app, and the product comparison lists omnichannel/mobile service management. | The interface adapts to computers and mobile devices, and the company says a special mobile application is available. |
| Purpose | Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more. | SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices. |
| Security and compliance | Ivanti describes SOC 2 and ISO 27001 security and compliance resources and directs customers to its Trust Center for certifications. | SimpleOne says its platform is included in the Register of Russian Software and can be used in import substitution projects. |
Plans
Ivanti Neurons for Enterprise Service Management
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)Price not published
In their own words
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.
SimpleOne ITSM
SimpleOne ITSM has no write-up on Specifiction yet; its figures are above.