Ivanti Neurons for Enterprise Service Management vs SysAid
Ivanti Neurons for Enterprise Service Management
ivanti.com
SysAid
sysaid.comSide by side
| Figure | Ivanti Neurons for Enterprise Service Management | SysAid |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Enterprise Service Management Software | 8.6 (#6) | 8.7 (#5) |
| Spec score · IT Service Management - Enterprise Software | 8.7 (#6) | 8.7 (#7) |
| Change management | Change management tracks and monitors changes and transitions. | Change management supports templates, approvals, risk logging, CAB notifications and audit trails. |
| Headquarters | Ivanti states that its headquarters is in the United States. | Airport City, Israel |
| Incident management | The product tracks and manages service incidents, including automated routing and prioritization. | The Professional plan includes end-to-end incident handling with prioritization, SLA tracking, automation and audit trails. |
| Integrations | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Licence | The product is commercially licensed by subscription per analyst and asset; no open-source licence is stated. | The cloud terms prohibit reverse engineering, copying, sublicensing, redistribution and creation of derivative works, indicating proprietary commercial software rather than open source. |
| Limit: interface and reporting | G2 and Gartner reviewers describe parts of the interface as dated or complex and say reporting can require workarounds. | Independent reviews repeatedly describe the interface as clunky or outdated and report that advanced reporting and customization have a steep learning curve. |
| Problem management | Problem management identifies underlying incident causes and helps prevent recurrence. | Problem management links incidents, records root causes and documents known errors and workarounds. |
| Rating on Capterra | 3.9 out of 5 from 15 reviews | 4.5 out of 5 from 523 reviews |
| Rating on G2 | 4.0 out of 5 from 323 reviews | 4.5 out of 5 from 753 reviews |
| Rating on Gartner Peer Insights | 4.1 out of 5 from 328 ratings | 4.5 out of 5 from 828 reviews |
| Rating on TrustRadius | 6.4 out of 10 from 42 reviews and ratings | 8.8 out of 10 from 283 reviews and ratings |
| What it does | Ivanti Neurons for ITSM manages end-to-end service delivery from request capture through remediation and supports 14 ITIL practices. | SysAid is an AI-powered IT service-management platform for service requests, incidents, workflows, assets and organizational service processes. |
Plans
Ivanti Neurons for Enterprise Service Management
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)Price not published
In their own words
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.