Ivanti Neurons for Enterprise Service Management vs TOPdesk
Ivanti Neurons for Enterprise Service Management
ivanti.com
TOPdesk
topdesk.comSide by side
| Figure | Ivanti Neurons for Enterprise Service Management | TOPdesk |
|---|---|---|
| Price from | — | £51/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Enterprise Service Management Software | 8.6 (#6) | 8.6 (#7) |
| Spec score · IT Service Management - Enterprise Software | 8.7 (#6) | 8.5 (#9) |
| Change management | Change management tracks and monitors changes and transitions. | Change functionality supports approvals, milestones, calendars, templates and links between changes, problems and tickets. |
| Company size | LinkedIn lists Ivanti as privately held with 1,001–5,000 employees and headquarters in South Jordan, Utah. | LinkedIn lists TOPdesk as privately held with 501–1,000 employees and 723 employee profiles. |
| Headquarters | Ivanti states that its headquarters is in the United States. | Delft, Netherlands |
| Incident management | The product tracks and manages service incidents, including automated routing and prioritization. | The platform registers, routes and tracks incidents through resolution, including SLA tracking. |
| Integrations | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Knowledge base | Knowledge-base management stores articles, FAQs and tutorials for self-service support. | TOPdesk provides a knowledge base for publishing answers and reducing repetitive support requests. |
| Licence | The product is commercially licensed by subscription per analyst and asset; no open-source licence is stated. | TOPdesk terms grant restricted use rights and prohibit redistribution, reverse engineering and attempts to derive source code, indicating proprietary closed-source software. |
| Purpose | Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
| Rating on Capterra | 3.9 out of 5 from 15 reviews | 4.4 out of 5 from 111 reviews |
| Rating on G2 | 4.0 out of 5 from 323 reviews | 4.1 out of 5 from 30 reviews |
| Rating on Gartner Peer Insights | 4.1 out of 5 from 328 ratings | 4.4 out of 5 from 1,207 reviews |
| Rating on TrustRadius | 6.4 out of 10 from 42 reviews and ratings | 8.4 out of 10 from 500 reviews |
| What it does | Ivanti Neurons for ITSM manages end-to-end service delivery from request capture through remediation and supports 14 ITIL practices. | TOPdesk is an IT, facilities and enterprise service-management platform for handling incidents, requests, assets and workflows. |
Plans
Ivanti Neurons for Enterprise Service Management
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)Price not published
In their own words
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.