IVR Sys Hosted IVR vs Knowlarity Cloud Contact Center
IVR Sys Hosted IVR
ivr.com.sgKnowlarity Cloud Contact Center
knowlarity.comSide by side
| Figure | IVR Sys Hosted IVR | Knowlarity Cloud Contact Center |
|---|---|---|
| Price from | — | ₹1,400/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 7 |
| Spec score · IVR Software | 7.0 (#18) | 8.7 (#3) |
| Headquarters | Singapore | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. |
| Support | IVR Systems says its Support Management Center provides round-the-clock support, tracks problems through a ticketing system, and provides regular updates. | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. |
| What it does | Hosted IVR provides cloud-hosted interactive voice response for businesses. | Knowlarity Cloud Contact Center is a cloud communications platform for managing inbound and outbound customer calls with CRM connectivity and real-time conversation and agent insights. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
In their own words
IVR Sys Hosted IVR
IVR Sys Hosted IVR has no write-up on Specifiction yet; its figures are above.
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.