Jadu Connect vs Primero
Jadu Connect
jadu.net
Primero
primero.orgSide by side
| Figure | Jadu Connect | Primero |
|---|---|---|
| Price from | £30/mo | $687.50/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Case Management Software | 7.7 (#77) | 8.8 (#9) |
| Audit trail | Yes | Yes |
| Case management | The platform lets customers and service teams interact and manage customer cases, with automated processes triggered by customer-entered data. | Case management workflows cover identification, registration, assessment, planning, referrals and transfers, and case closure, with supervision, notifications, and tasking tools. |
| Custom case fields | Yes | Yes |
| Deployment | cloud | hybrid |
| Founded | 2001 | 2013 |
| Case intake forms | Yes | Yes |
| Purpose | Jadu Connect is a low-code customer experience and case management platform for managing customer cases. | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. |
| Reporting dashboards | Yes | Yes |
| Support | Customers and partners can log in to Jadu Support to raise tickets and access manuals, release information, and training resources. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
Plans
Jadu Connect
- Additional Storage Costs for LIVE Environment 100GB£30 a month
- Additional Sandbox Environment£250 a month
- Additional LIVE Licensed Users (pack of 5)£300 a month
- Standard Package – Jadu Connect£1,450 a month
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
In their own words
Jadu Connect
Jadu Connect has no write-up on Specifiction yet; its figures are above.
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.