Jadu Connect

Spec sheet

Purpose

Jadu Connect is a low-code customer experience and case management platform for managing customer cases.Read 11 Oct 2026 · jadu.net

Intended users

Jadu describes its technology as built specifically for local government and higher education, and its product supports customer case management.Read 11 Oct 2026 · jadu.net

Deployment

cloudRead 22 Sep 2026 · jadu.net

Support

Customers and partners can log in to Jadu Support to raise tickets and access manuals, release information, and training resources.Read 11 Oct 2026 · jadu.net

Founded

2001Read 28 Sep 2026 · jadu.net

API capabilities

Service APIs can list, filter, create, edit, and transition cases, attach files, manage people, and authenticate or register users.Read 11 Oct 2026 · docs.jadu.net

Audit trail

YesRead 22 Sep 2026 · jadu.net

Case intake forms

YesRead 22 Sep 2026 · jadu.net

Case management

The platform lets customers and service teams interact and manage customer cases, with automated processes triggered by customer-entered data.Read 11 Oct 2026 · jadu.net

Custom case fields

YesRead 22 Sep 2026 · jadu.net

Customer interactions

Customers can use real-time online communications and self-service to connect with services from any device.Read 11 Oct 2026 · jadu.net

Integration examples

Jadu’s Integrations Hub supports integrations such as Office 365 Calendars, Brightly asset management, and ESRI ArcGIS maps.Read 11 Oct 2026 · docs.jadu.net

Integration methods

Jadu Connect supports deep integrations, webhooks, and Jadu APIs as a cloud-based platform.Read 11 Oct 2026 · jadu.net

Microsoft Teams

Teams can collaborate on, manage, and close customer cases directly within Microsoft Teams.Read 11 Oct 2026 · jadu.net

On-premise integration

Connecting to on-premise business systems may use Jadu Hub Integration Server, which can be installed on-premise or hosted remotely by Jadu.Read 11 Oct 2026 · docs.jadu.net

Pricing limit

The published G-Cloud 13 pricing document sets a 20-licensed-user minimum, allows additional licences in packs of five, and says enterprise pricing is available above 250 licensed users.Read 11 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk

Reporting dashboards

YesRead 22 Sep 2026 · jadu.net

Security setup

Jadu’s getting-started guide says customers must purchase an SSL certificate for their MyAccount domain as part of live account creation.Read 11 Oct 2026 · docs.jadu.net

Webhook limitation

The documentation says webhooks currently support user creation or update actions, with case-action triggers described as future development.Read 11 Oct 2026 · docs.jadu.net

Workflow automation

YesRead 22 Sep 2026 · jadu.net

Plans and prices

Every Jadu Connect plan and price →

Where Specifiction places it

• Case Management Software#77 of 1777.7