| Price from | $26.58/mo | $14/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Shared Inbox Software | 7.8 (#18) | 8.3 (#10) |
| Automation | Mail rules can automatically label, assign, or archive incoming emails. | Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows. |
| Collaboration | Teammates can be assigned to emails and use internal comments with @mentions. | Features include internal notes, collision detection, ticket statuses, teammate assignment, and shared drafts on Advanced and HIPAA plans. |
| Integrations | The maker lists Discord, Slack, and webhook integrations; its Slack integration can post notifications and let teammates claim unassigned conversations from Slack. | The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations. |
| Product | Jelly is a shared inbox for small teams to collaboratively triage, assign, and reply to email. | Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email. |
| Security | Customer data is encrypted in transit and at rest, and sensitive customer data is additionally encrypted at the application layer with AES-256-GCM. | Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication. |
| Support | Jelly advertises support from real humans and directs customers to its Help Center and team contact page. | Essentials includes email support, while the HIPAA plan includes a dedicated account manager. |
