Jelly vs Loop Email
Jelly
letsjelly.comLoop Email
intheloop.ioSide by side
| Figure | Jelly | Loop Email |
|---|---|---|
| Price from | $26.58/mo | $18.75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Shared Inbox Software | 7.8 (#18) | 8.4 (#8) |
| Collaboration | Teammates can be assigned to emails and use internal comments with @mentions. | Teams can assign conversation owners, mention teammates, use direct messages, and chat privately on email threads. |
| Product | Jelly is a shared inbox for small teams to collaboratively triage, assign, and reply to email. | Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations. |
| Security | Customer data is encrypted in transit and at rest, and sensitive customer data is additionally encrypted at the application layer with AES-256-GCM. | Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing. |
| Support | Jelly advertises support from real humans and directs customers to its Help Center and team contact page. | Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos. |
Plans
Jelly
- Jelly$29 a month
- Royal Jelly 👑$69 a month
- Jelly$319 a year
- Royal Jelly 👑$690 a year
In their own words
Loop Email
Loop Email is a team email and customer operations platform built around shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules automate inbox workflows; other response tools include SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects to Gmail, Outlook, Exchange, and IMAP, and provides customizable, automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Starter costs $18.75 a month, billed monthly per user, with a minimum of three users and three shared inboxes. Pro costs $375 a month, billed monthly per user, with a minimum of 10 users and 10 shared inboxes. The 14-day free trial requires no credit card, and charges begin only after subscribing to a paid plan. The provider is identified as Nito d.o.o.