Jelly vs Maxdesk
Jelly
letsjelly.com
Maxdesk
maxdesk.aiSide by side
| Figure | Jelly | Maxdesk |
|---|---|---|
| Price from | $26.58/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 4 | 7 |
| Spec score · Shared Inbox Software | 7.8 (#18) | 8.0 (#12) |
| Automation | Mail rules can automatically label, assign, or archive incoming emails. | No-code rules use triggers, conditions and actions, and can route, tag, escalate or auto-reply to tickets. |
| Integrations | The maker lists Discord, Slack, and webhook integrations; its Slack integration can post notifications and let teammates claim unassigned conversations from Slack. | The pages reviewed describe email-to-ticket but do not name third-party integrations. |
| Product | Jelly is a shared inbox for small teams to collaboratively triage, assign, and reply to email. | Maxdesk describes itself as a hosted help desk and ticketing system. |
| Support | Jelly advertises support from real humans and directs customers to its Help Center and team contact page. | The Free plan includes email support, while Pro includes priority email support; the contact page says replies usually arrive within a working day. |
Plans
Jelly
- Jelly$29 a month
- Royal Jelly 👑$69 a month
- Jelly$319 a year
- Royal Jelly 👑$690 a year
Maxdesk
- FreeFree
- Pro$20 a month
- Elite$99 a month
- Free planFree
- Pro plan$20 a month
- Elite plan$99 a month
- Enterprise planPriced on request
In their own words
Maxdesk
Maxdesk is a hosted, web-based help desk and ticketing system for customer support and internal IT. Each workspace receives a support address that turns incoming email into threaded tickets. The ticket view brings conversations, priorities, statuses, assignments, internal notes and attachments together. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules use triggers, conditions and actions to route, tag, escalate or auto-reply. Its dashboard reports ticket counts, SLA breaches, CSAT, response time, trends and live activity. Custom roles, groups, a permission matrix and ticket-scope controls manage access. The Free plan includes unlimited agents and tickets within fair use, basic SLA policies, templates, a knowledge base and limited active automations. Pro costs $20 a month; Elite costs $99 a month and adds AI capabilities.