Jitbit Helpdesk vs Mojo Helpdesk
Jitbit Helpdesk
jitbit.com
Mojo Helpdesk
mojohelpdesk.comSide by side
| Figure | Jitbit Helpdesk | Mojo Helpdesk |
|---|---|---|
| Price from | $24/mo | $14/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 12 | 3 |
| Spec score · Help desk software | 9.1 (#9) | 8.2 (#35) |
| Spec score · IT Knowledge Base Software | 8.9 (#10) | 8.0 (#36) |
| Spec score · IT Help Desk Software | 8.9 (#12) | 8.1 (#30) |
| API | A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api. | Mojo Helpdesk provides a v2 API for retrieving, creating, updating, and managing support tickets and related resources. |
| Free plan | No | No |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | The site says email, Google Workspace, Zapier, and Slack connect out of the box. |
| SLA management | Yes | Yes |
| Ticketing | It monitors support mailboxes and converts incoming emails into tickets, with categories, tags, ticket merging, scheduled tickets, and multi-agent assignment. | The helpdesk centralizes requests in ticket queues and supports assigning, prioritizing, tagging, and customer ticket history. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Mojo Helpdesk
Mojo Helpdesk has no write-up on Specifiction yet; its figures are above.