Jitbit Helpdesk vs Proactivanet ITSM
Jitbit Helpdesk
jitbit.comProactivanet ITSM
proactivanet.comSide by side
| Figure | Jitbit Helpdesk | Proactivanet ITSM |
|---|---|---|
| Price from | $24/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 12 | 1 |
| Spec score · IT SLA Management Software | 9.0 (#10) | 7.3 (#34) |
| Automation | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. | The product automates incident creation and repetitive requests to improve technician productivity and reduce costs. |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software. |
| Purpose | Jitbit Helpdesk turns support requests from email, web portal, live chat, and APIs into trackable tickets for internal IT support and external customer service. | Proactivanet ITSM is presented as software for automating IT service processes, improving support efficiency and user experience, and reducing costs. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Proactivanet ITSM
Proactivanet ITSM has no write-up on Specifiction yet; its figures are above.