Jitbit Helpdesk vs SupportBee
Jitbit Helpdesk
jitbit.com
SupportBee
supportbee.comSide by side
| Figure | Jitbit Helpdesk | SupportBee |
|---|---|---|
| Price from | $24/mo | $20/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 12 | 2 |
| Spec score · Help desk software | 9.1 (#9) | 8.2 (#36) |
| Spec score · Customer Service - Midmarket Software | 8.9 (#5) | 8.0 (#15) |
| API | A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api. | The API can create and manage tickets, add replies and comments, manage customers and agents, access reports and analytics, and automate workflows. |
| Free plan | No | No |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive. |
| Knowledge base | The product includes a searchable knowledge base and self-service portal where users can track their tickets. | The knowledge base can publish answers for customer self-service or provide a private knowledge base for the team. |
| Reporting | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. | SupportBee offers performance reports for agents, teams, and labels, along with customer satisfaction ratings and ticket audit trails. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
SupportBee
SupportBee has no write-up on Specifiction yet; its figures are above.