Jitbit Helpdesk vs SupportCandy
Jitbit Helpdesk
jitbit.comSupportCandy
supportcandy.netSide by side
| Figure | Jitbit Helpdesk | SupportCandy |
|---|---|---|
| Price from | $24/mo | $3.29/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 12 | 9 |
| Spec score · Help desk software | 9.1 (#9) | 7.7 (#62) |
| Automation | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. | Premium extensions include workflows, automatic agent assignment, service-level agreements, scheduled tickets, and automatic ticket closure. |
| Free plan | No | Yes |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools. |
| SLA management | Yes | Yes |
| Ticketing | It monitors support mailboxes and converts incoming emails into tickets, with categories, tags, ticket merging, scheduled tickets, and multi-agent assignment. | The plugin provides ticket management, private agent notes, customizable fields, filters, email notifications, and REST API support. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
SupportCandy
- Personal$79 a year
- Professional$149 a year
- Agency$299 a year
- Personal (yearly)$39.50 a year
- Professional (yearly)$74.50 a year
- Personal (lifetime)$124.50, paid once
- Agency (yearly)$149.50 a year
- Professional (lifetime)$249.50, paid once
- Agency (lifetime)$499.50, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
SupportCandy
SupportCandy has no write-up on Specifiction yet; its figures are above.