Jitbit Helpdesk vs Tender Support
Jitbit Helpdesk
jitbit.comTender Support
tenderapp.comSide by side
| Figure | Jitbit Helpdesk | Tender Support |
|---|---|---|
| Price from | $24/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 12 | 4 |
| Spec score · Help desk software | 9.1 (#9) | 7.9 (#54) |
| API | A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api. | Tender documents a JSON REST API for managing discussions, accessible from an HTTP client with a valid login to a Tender site. |
| Free plan | No | No |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | Tender’s support documentation describes integrations with GitHub Issues, Lighthouse, and Slack. |
| Knowledge base | The product includes a searchable knowledge base and self-service portal where users can track their tickets. | Tender provides searchable knowledge base articles and suggests relevant articles as customers write support requests. |
| Reporting | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. | Reports can show incoming discussions by week, month, or year, including response time, responder, and resolution time. |
| Trial | The SaaS trial lasts 21 days and requires no credit card; the self-hosted trial has no time limit but has some features disabled. | The pricing page says the free trial lasts 14 days and does not require a credit card. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
Tender Support
- Standard$49 a month
- Pro$99 a month
- Standard$49 a month
- Pro$99 a month
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Tender Support
Tender Support has no write-up on Specifiction yet; its figures are above.