Jitbit Helpdesk vs Vision Helpdesk
Jitbit Helpdesk
jitbit.comVision Helpdesk
visionhelpdesk.comSide by side
| Figure | Jitbit Helpdesk | Vision Helpdesk |
|---|---|---|
| Price from | $24/mo | $8/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 15 | 17 |
| Spec score · Help desk software | 9.1 (#9) | 8.4 (#28) |
| Spec score · Customer Service - Midmarket Software | 8.9 (#5) | 8.6 (#9) |
| Spec score · IT SLA Management Software | 9.0 (#10) | 8.5 (#19) |
| Automation | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. | Workflow, SLA, escalation, dispatcher, round-robin, notification, macro and automatic-close rules automate ticket handling. |
| Documentation and support | The public documentation covers tickets, knowledge base, users, reports, administration, assets, integrations, installation and a REST API reference. | The support portal provides searchable solutions and incident submission, while the developer page links to API examples hosted in that portal. |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | Listed integrations include Facebook, Twitter, Google Workspace, Office 365, Exchange, Active Directory, PayPal, Drupal, WHMCS, Clientexec, Twilio, WordPress, SugarCRM and HostBill. |
| Rating on Apple App Store | 4.6 out of 5 from 71 ratings | 2.0 out of 5 from 2 ratings |
| Rating on Capterra | 4.5 out of 5 from 33 reviews | 4.6 out of 5 from 49 reviews |
| Rating on G2 | 4.3 out of 5 from 53 reviews | 4.6 out of 5 from 100 reviews |
| Rating on GetApp | 4.6 out of 5 from 33 reviews | 4.6 out of 5 from 49 reviews |
| Rating on Google Play | 3.0 out of 5 from 102 reviews | No user rating is displayed; the listing shows 100+ downloads. |
| Security controls | Jitbit states that hosted data is encrypted at rest and in transit, uses AWS private-cloud infrastructure, and limits production database access to two people. | Official security material describes Tier III+ regional data centers, 24/7 monitoring, firewalls, IDS/IPS, SIEM, DDoS mitigation, TLS, MFA, roles, IP restrictions and OWASP scanning. |
| What it does | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. | Vision Helpdesk provides help desk, multi-company Satellite Help Desk, ITSM Service Desk and live chat products for customer and IT support. |
Plans
Jitbit Helpdesk
- Small$2,199 a month
- Company$3,799 a month
- Company$3,799, paid once
- Enterprise$6,499 a month
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
Vision Helpdesk
- Starter Help Desk SaaS$15 a month
- Pro Help Desk SaaS$25 a month
- Starter Help Desk Download$8 a month
- Pro Help Desk Download$16 a month
- Satellite Help Desk SaaS$30 a month
- Pro Service Desk SaaS$40 a month
- Ent Service Desk SaaS$60 a month
- Starter Help Desk — Download recurring$810 a month
- Starter Help Desk — SaaS$1,215 a month
- Pro Help Desk — Download recurring$1,620 a month
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support. Help Desk gathers conversations from email, web portal, Twitter, Facebook, phone, chat, and API into tickets, with workflow rules, SLAs, escalations, round-robin assignment, dispatch, and automatic closure. Satellite Help Desk supports multiple companies, brands, or products through one staff portal and separate branded customer portals, with database-level data isolation. Service Desk covers IT assets and CMDB alongside incident, problem, change, release, knowledge-base, and service-catalog management. Live Chat includes routing, escalation rules, customizable widgets, canned responses, and reports. The suite includes a shared inbox, help center, customer portal, ticket automation, and API access. It is available as cloud SaaS or an on-premises download, with web, Windows, Linux, iOS, and Android listed. Annual-billed Help Desk options list Starter Download at $8 a month, Pro Download at $16 a month, Starter SaaS at $12 a month, and Pro SaaS at $20 a month. Plans include one agent seat. A 30-day trial is offered; customer-data encryption at rest requires the Advanced Security Add-on.