Jitbit Helpdesk vs Vivantio
Jitbit Helpdesk
jitbit.comVivantio
vivantio.comSide by side
| Figure | Jitbit Helpdesk | Vivantio |
|---|---|---|
| Price from | $24/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 12 | 3 |
| Spec score · Help desk software | 9.1 (#9) | 9.0 (#12) |
| Spec score · IT SLA Management Software | 9.0 (#10) | 8.5 (#20) |
| Spec score · IT Help Desk Software | 8.9 (#12) | 8.5 (#24) |
| Spec score · IT Ticketing Systems | 9.1 (#7) | 8.5 (#13) |
| Automation | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. | No-code automation supports event-triggered actions, approvals, notifications and escalations. |
| Company profile | LinkedIn lists Jitbit as privately held, headquartered in Edinburgh, founded in 2004 and employing 2–10 people. | LinkedIn lists Vivantio as privately held, founded in 2003, headquartered in Boston, Massachusetts, with 11–50 employees. |
| Deployment | The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation. | Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it. |
| Documentation and support | The public documentation covers tickets, knowledge base, users, reports, administration, assets, integrations, installation and a REST API reference. | The public help centre documents setup, permissions, tickets, assets, integrations, Teams bot configuration and other administration areas; GetApp lists phone, chat, email, knowledge-base and forum support. |
| Free plan | No | No |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Rating on Capterra | 4.5 out of 5 from 33 reviews | 4.3 out of 5 from 178 reviews |
| Rating on G2 | 4.3 out of 5 from 53 reviews | 4.3 out of 5 from 295 reviews |
| Rating on GetApp | 4.6 out of 5 from 33 reviews | 4.3 out of 5 from 178 reviews |
| Reporting | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. | Reporting includes dashboards, KPI and SLA analytics plus FLEXGrid live data. |
| What it does | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. | Vivantio is a configurable service-management platform for IT, customer service and operations teams. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.