Jitbit Helpdesk vs Whelp
Jitbit Helpdesk
jitbit.com
Whelp
whelp.coSide by side
| Figure | Jitbit Helpdesk | Whelp |
|---|---|---|
| Price from | $24/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 12 | 5 |
| Spec score · Help desk software | 9.1 (#9) | 8.8 (#21) |
| Channels | Support channels include email, a live chat and website widget, a customer portal, and integrations such as WhatsApp. | The site lists WhatsApp, live chat, SMS and voice through Twilio, email, Instagram, Facebook Messenger, Telegram, LINE and Viber. |
| Company legal name | Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders. | Crunchbase identifies the legal entity as Whelp Inc. and lists it as active and for-profit. |
| Deployment | The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation. | Premium deployments include on-prem deployment, whitelabel options, custom features and personalized SLAs. |
| Free plan | No | Yes |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect. |
| Rating on Apple App Store | 4.6 out of 5 from 71 ratings | 5.0 out of 5 from 1 rating. |
| Rating on G2 | 4.3 out of 5 from 53 reviews | 4.2 out of 5 from 3 reviews. |
| Reporting | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. | Whelp lists centralized reporting and performance insights as part of its product offering. |
| Security controls | Jitbit states that hosted data is encrypted at rest and in transit, uses AWS private-cloud infrastructure, and limits production database access to two people. | Whelp states that cloud connections are encrypted end to end, two-factor authentication is available and on-premises deployment provides additional control. |
| Self-hosting | The on-premises edition can run on customer-controlled Windows, Linux or Docker infrastructure and retain data on private servers. | Premium offers on-prem deployment and whitelabeling, and the SDK documentation supports an on-premise base URL. |
| System requirements | Self-hosting requires .NET 10, Microsoft SQL Server 2017 or later, and supports Windows Server, modern Linux distributions and Docker. | Whelp says a modern web browser is sufficient; WhatsApp Business API channels require provider verification. |
| What it does | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. | Whelp combines AI customer-support agents with an omnichannel inbox for WhatsApp, web chat, SMS, email, voice and social conversations. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
Whelp
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- FreeFree
- PremiumPriced on request
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Whelp
Whelp is a conversational customer support platform that combines AI agents with human support across customer channels. Its shared inbox brings WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram into one workspace, alongside a unified customer profile and conversation history. AI agents learn from help center content, policies and catalogs; they can look up orders, bookings and accounts, then hand conversations to people with context. Listed channels also include LINE and Viber, and integrations include services such as Shopify, Stripe, Salesforce, Webex and Amazon Connect. Agents can use Whelp in a browser or through iOS and Android apps. The company says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. Every plan includes unlimited conversations, though Meta bills WhatsApp Business Platform conversation fees separately. The Free plan has one seat. Standard costs $29 a month per seat, and Advanced costs $79 a month per seat.