Jitbit Helpdesk vs Xurrent ITSM
Jitbit Helpdesk
jitbit.com
Xurrent ITSM
xurrent.comSide by side
| Figure | Jitbit Helpdesk | Xurrent ITSM |
|---|---|---|
| Price from | $24/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 12 | 5 |
| Spec score · IT Knowledge Base Software | 8.9 (#10) | 6.7 (#54) |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira. |
| Purpose | Jitbit Helpdesk turns support requests from email, web portal, live chat, and APIs into trackable tickets for internal IT support and external customer service. | Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery. |
| Reporting | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. | Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
Xurrent ITSM
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Xurrent ITSM
Xurrent ITSM has no write-up on Specifiction yet; its figures are above.