Jitbit Helpdesk vs Znuny
Jitbit Helpdesk
jitbit.com
Znuny
znuny.orgSide by side
| Figure | Jitbit Helpdesk | Znuny |
|---|---|---|
| Price from | $24/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 12 | 7 |
| Spec score · Help desk software | 9.1 (#9) | 9.1 (#7) |
| Spec score · Customer Service - Midmarket Software | 8.9 (#5) | 8.4 (#12) |
| Spec score · IT SLA Management Software | 9.0 (#10) | 8.3 (#26) |
| Spec score · IT Ticketing Systems | 9.1 (#7) | 8.3 (#16) |
| Automation | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. | Its automation toolkit supports routing, classification, escalation, notifications, state management, and multi-step business processes. |
| Compliance | The company states that its hosted service is GDPR compliant and HIPAA compliant, with a data-processing agreement available. | Znuny says it has SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR. |
| Deployment | The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation. | Znuny can be run on premise, on the customer's server or cloud provider, or through Znuny's managed hosting. |
| Free plan | No | Yes |
| Integrations | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Purpose | Jitbit Helpdesk turns support requests from email, web portal, live chat, and APIs into trackable tickets for internal IT support and external customer service. | Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. |
| SLA management | Yes | Yes |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.