Joulica Customer Journey Analytics vs Zendesk Guide
Joulica Customer Journey Analytics
joulica.io
Zendesk Guide
zendesk.comSide by side
| Figure | Joulica Customer Journey Analytics | Zendesk Guide |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 10 |
| Spec score · Customer Journey Analytics Software | 7.6 (#18) | 8.4 (#7) |
| Audience | Joulica identifies customer experience, service, and IT leaders as users for its Customer Journey Analytics product. | both |
| Integrations | Joulica says it integrates data from contact center solutions, CRM systems, Voice of the Customer platforms, and digital platforms. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Joulica Customer Journey Analytics
Joulica Customer Journey Analytics has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.