Joulica Customer Journey Analytics

Spec sheet

Purpose

Joulica helps CX, service, and IT leaders see how customers move across channels and identify where journeys break down.Read 4 Oct 2026 · joulica.io

Audience

Joulica identifies customer experience, service, and IT leaders as users for its Customer Journey Analytics product.Read 4 Oct 2026 · joulica.io

Integrations

Joulica says it integrates data from contact center solutions, CRM systems, Voice of the Customer platforms, and digital platforms.Read 4 Oct 2026 · joulica.io

Support

Joulica's request-a-demo page offers a personalized one-to-one demo arranged by its team.Read 4 Oct 2026 · joulica.io

Founded

2016Read 28 Sep 2026 · joulica.io

AI and machine learning

Joulica says it uses AI and machine learning to identify friction and repeat contact drivers.Read 4 Oct 2026 · joulica.io

Analytics

It applies advanced analytics to live and historical journey data to identify patterns, customer behavior, and friction.Read 4 Oct 2026 · joulica.io

Channel coverage

Joulica describes visualizing journeys across IVR, digital, bots, agents, and AI-assisted interactions.Read 4 Oct 2026 · joulica.io

Channels

The product visualizes journeys across IVR, digital, bots, agents, and AI-assisted interactions.Read 4 Oct 2026 · joulica.io

Commercial availability

Joulica directs prospective customers to request a demo, and its AWS Marketplace professional services listing offers custom pricing by private offer based on customer requirements and eligibility.Read 4 Oct 2026 · joulica.io

Company history

Joulica's company page says it launched in 2016.Read 4 Oct 2026 · joulica.io

Customization

Teams can use customizable analytics to focus on metrics and KPIs relevant to their goals.Read 4 Oct 2026 · joulica.io

Data sources

Joulica says it integrates data from contact center solutions, CRM systems, Voice of the Customer platforms, and digital platforms.Read 4 Oct 2026 · joulica.io

Headquarters/contact

Joulica lists its Ireland address as the Business Innovation Center, NUI Galway, Ireland.Read 4 Oct 2026 · joulica.io

Journey orchestration

The product supports real-time interventions, automated workflows, and personalized next-best-action recommendations based on context and customer behavior.Read 4 Oct 2026 · joulica.io

Journey visibility

The product provides real-time visibility into customer journeys across channels and touchpoints.Read 4 Oct 2026 · joulica.io

Security and privacy

Joulica's privacy notice says it uses appropriate measures such as data transfer agreements with standard data protection clauses and stores EU data within the region where processing takes place.Read 4 Oct 2026 · joulica.io

Service Cloud

Joulica says its real-time analytics can be embedded within the Service Cloud desktop.Read 4 Oct 2026 · joulica.io

Support contact

Joulica lists [email protected] and phone numbers for Ireland and the United States on its site.Read 4 Oct 2026 · joulica.io

Target users

The product page identifies Customer Experience, Service, and IT leaders as its audience.Read 4 Oct 2026 · joulica.io

Trial scope

Joulica offers a free 30-day trial covering its complete Amazon Connect solution, including Connect, Lex, IVR, sentiment analysis, and external data integration.Read 4 Oct 2026 · joulica.io

Where Specifiction places it

• Customer Journey Analytics Software#18 of 347.6
• Customer Journey Orchestration Software#18 of 347.6