Juphy vs Respond.io
Juphy
juphy.com
Respond.io
respond.ioSide by side
| Figure | Juphy | Respond.io |
|---|---|---|
| Price from | $19/mo | $79/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Social Customer Service Software | 8.6 (#6) | 8.1 (#11) |
| Audience | Juphy presents the product for Shopify brands and ecommerce teams seeking to automate support and help shoppers buy. | The company describes the platform as built for mid-market B2C businesses with high-volume customer conversations. |
| Integrations | The Shopify listing says Juphy works with Shopify Checkout, Shopify Admin, Gorgias, Judge.me, Klaviyo and Zendesk. | Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. |
| Plan limits | The three listed plans each cap monthly visitors at 50K and product coverage at 1K, 5K, and 15K respectively. | The pricing page lists 5 users on Starter, 10 on Growth and Advanced, and unlimited users on Enterprise. |
| Support | Juphy directs privacy and support inquiries to [email protected], and the Shopify listing identifies Juphy, Inc. as the app support provider. | The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. |
Plans
Juphy
- Starter$19 a month
- Starter$19 a month
- Essentials$49 a month
- Essentials$49 a month
- Scale$99 a month
- Scale$99 a month
Respond.io
- Starter$79 a month
- Growth$159 a month
- Advanced$279 a month
- EnterprisePriced on request
In their own words
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.