Juphy vs Trengo
Juphy
juphy.com
Trengo
trengo.comSide by side
| Figure | Juphy | Trengo |
|---|---|---|
| Price from | $19/mo | €299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 6 | 9 |
| Spec score · Social Customer Service Software | 8.6 (#6) | 7.9 (#13) |
| Company | The Shopify listing identifies the developer as Juphy, Inc. and lists its address as 1330 NE 136th ave, Vancouver, WA, 98684, US. | Trengo says it was founded in Utrecht, Netherlands, in 2017. |
| Integrations | The Shopify listing says Juphy works with Shopify Checkout, Shopify Admin, Gorgias, Judge.me, Klaviyo and Zendesk. | The integration hub lists tools including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce. |
| Plan limits | The three listed plans each cap monthly visitors at 50K and product coverage at 1K, 5K, and 15K respectively. | Boost includes 10 users and Pro includes 20 users, with additional users available for purchase. |
| Security | The privacy policy says Juphy uses reasonable administrative, technical, and organizational safeguards, while noting it cannot guarantee absolute security. | Trengo says its application is hosted on AWS, backups are encrypted, and app communication uses TLS with HSTS. |
| Support | Juphy directs privacy and support inquiries to [email protected], and the Shopify listing identifies Juphy, Inc. as the app support provider. | Plan support ranges from email and messaging to phone support and a dedicated success manager on Enterprise. |
Plans
Juphy
- Starter$19 a month
- Starter$19 a month
- Essentials$49 a month
- Essentials$49 a month
- Scale$99 a month
- Scale$99 a month
Trengo
- Boost€299 a month
- Pro€499 a month
- EnterprisePrice not published
- Boost (annually billed)€299 a month
- Boost (monthly billed)€349 a month
- Pro (annually billed)€499 a month
- Pro (monthly billed)€599 a month
- Enterprise (annually billed)Priced on request
- Enterprise (monthly billed)Priced on request
In their own words
Trengo
Trengo brings WhatsApp, email, live chat, social media and voice calls into a shared inbox for teams. Agents can collaborate on conversations, which are distributed using round-robin routing. Its AI assistant can suggest replies or send them automatically, and AI Journeys automate multi-step conversations and workflows across channels. Conversation usage is counted in seven-day windows; a message outside a window starts a new conversation. The integration hub includes HubSpot, Salesforce, Shopify, WooCommerce and BigCommerce. Developers can use a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels. Trengo runs on Android, iOS, macOS, Windows and the web, and offers an API. Boost costs €299.00 per month billed annually for 10 users and 6,000 conversations per year; Pro is €499.00 per month billed annually for 20 users and 18,000 conversations per year. Monthly billing is also available: Boost at €349.00 per month and Pro at €599.00 per month. Enterprise pricing is custom. There is no free plan, but a free trial is available.