Kanal vs Spoki
Kanal
getkanal.com
Spoki
spoki.comSide by side
| Figure | Kanal | Spoki |
|---|---|---|
| Price from | €89/mo | €39/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · WhatsApp Marketing Software | 7.6 (#28) | 8.9 (#10) |
| API | Kanal offers a REST API to send orders, checkouts, customers and shipments from any shop into its WhatsApp marketing automations, without Shopify. | Spoki's support documentation says users can request an API key from the platform's Integrations menu. |
| Headquarters | Paris, France | San Vito dei Normanni, Italy |
| Integrations | Kanal lists Shopify, Klaviyo, Gorgias, Loyoly, Splio, Zendesk, Crisp, Recharge and PrestaShop integrations; the pricing page marks Splio as coming soon. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Support | Business and Agency plans list a dedicated account manager; the Shopify App Store listing says app support is provided by KANAL SAS and that direct support in English is not offered. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
Plans
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.