| Price from | $2/mo | $0.01/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Feedback Analytics Software | 7.6 (#8) | 8.6 (#1) |
| Spec score · Voice of Customer Software | 7.5 (#13) | 8.4 (#6) |
| Integrations | Listed integrations include Zendesk, Salesforce, Genesys, Five9, Qualtrics, Snowflake, Slack, Tableau, and Microsoft Teams. | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. |
| Product | Kapiche analyzes customer conversations across support, surveys, reviews, social media, and other channels to produce customer intelligence. | Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. |
| Security | Kapiche says it encrypts data in transit and at rest and holds a SOC 2 Type II report that it provides under NDA on request. | Pisano's Trust Center lists SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK among its compliance areas. |
| Support | Kapiche's help centre provides guides for integrations, data uploads, account management, security, and troubleshooting. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
