Kapiche vs Zonka Feedback
Kapiche
kapiche.comZonka Feedback
zonkafeedback.comSide by side
| Figure | Kapiche | Zonka Feedback |
|---|---|---|
| Price from | $2/mo | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Feedback Analytics Software | 7.6 (#8) | 8.4 (#3) |
| Audience | Kapiche describes its intended users as customer experience and customer support leaders, executives, and product teams. | The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams. |
| Integrations | Listed integrations include Zendesk, Salesforce, Genesys, Five9, Qualtrics, Snowflake, Slack, Tableau, and Microsoft Teams. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Product | Kapiche analyzes customer conversations across support, surveys, reviews, social media, and other channels to produce customer intelligence. | Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights. |
| Security | Kapiche says it encrypts data in transit and at rest and holds a SOC 2 Type II report that it provides under NDA on request. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
Plans
Kapiche
- Bronze$2 a month
- CustomPriced on request
- GoldPriced on request
- SilverPriced on request
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.