Kapture CRM vs Oracle Service
Kapture CRM
kapture.cxOracle Service
oracle.comSide by side
| Figure | Kapture CRM | Oracle Service |
|---|---|---|
| Price from | — | $70/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · Customer Service CRM Software | 7.4 (#16) | 8.3 (#8) |
| Spec score · Help desk software | 6.8 (#95) | 8.0 (#51) |
| Founded | 2014 | 1977 |
| Headquarters | Bengaluru, Karnataka, India | Austin, Texas, USA |
| Integrations | Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. | Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context. |
Plans
Oracle Service
- Oracle Fusion Service Enterprise Cloud ServicePriced on request
- Oracle Service Options$70 a month
- Oracle Service Bases$225 a month
- Oracle Service Cloud custom enterprise pricingPriced on request
In their own words
Kapture CRM
Kapture CRM is a paid, web-and-API customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp and other conversations into one place, with a shared inbox, ticket automation, SLA management and a help center. AI agents can draft replies, summarize context, surface knowledge, guide next steps and execute multi-step processes. Ticket assignment can use intent, sentiment, priority and agent skill. Kapture says it integrates with more than 1,000 APIs, CRM, ERP and communication tools, with most integrations included in pricing; listed connections include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365 and SAP. Custom integrations are available through its specialists. Security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access and multi-factor authentication. Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001 and OWASP practices, and does not use customer data to train or improve AI models.
Oracle Service
Oracle Service has no write-up on Specifiction yet; its figures are above.