Kapture CRM vs Zendesk Guide
Kapture CRM
kapture.cx
Zendesk Guide
zendesk.comSide by side
| Figure | Kapture CRM | Zendesk Guide |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 10 |
| Spec score · Customer Service CRM Software | 7.4 (#16) | 8.4 (#7) |
| Headquarters | Bengaluru, Karnataka, India | San Francisco, California, United States |
| Integrations | Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Security controls | The trust center describes AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication. | Zendesk describes SSO, two-factor authentication, IP restrictions, redaction, audit logs and optional BYOK encryption. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Kapture CRM
Kapture CRM is a paid, web-and-API customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp and other conversations into one place, with a shared inbox, ticket automation, SLA management and a help center. AI agents can draft replies, summarize context, surface knowledge, guide next steps and execute multi-step processes. Ticket assignment can use intent, sentiment, priority and agent skill. Kapture says it integrates with more than 1,000 APIs, CRM, ERP and communication tools, with most integrations included in pricing; listed connections include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365 and SAP. Custom integrations are available through its specialists. Security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access and multi-factor authentication. Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001 and OWASP practices, and does not use customer data to train or improve AI models.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.