Kaseware vs Primero
Kaseware
kaseware.comPrimero
primero.orgSide by side
| Figure | Kaseware | Primero |
|---|---|---|
| Price from | $102/mo | $687.50/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Case Management Software | 8.5 (#15) | 8.8 (#9) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Case intake forms | Yes | Yes |
| Purpose | Kaseware is an investigation management platform that centralizes investigative details, streamlines case management, and supports case closure. | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. |
| Reporting dashboards | Yes | Yes |
| Security | Kaseware says it is SOC 2 Type 2 compliant and ISO 27001 and ISO 27701 certified, and adheres to state CJIS policies where it supports them. | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. |
| Support | Standard support is included in all listed plans, while 24/7 support is listed as available for Connections and Enterprise. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
Plans
Kaseware
- Kaseware Essentials$102 a month
- Kaseware Insights$158 a month
- Kaseware Connections$216 a month
- Kaseware EnterprisePriced on request
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
In their own words
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.