Kaseware vs Tracker
Kaseware
kaseware.comTracker
riverside.netSide by side
| Figure | Kaseware | Tracker |
|---|---|---|
| Price from | $102/mo | $24/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 5 |
| Spec score · Case Management Software | 8.5 (#15) | 8.9 (#5) |
| Audit trail | Yes | Yes |
| Integrations | Kaseware provides documented GraphQL APIs for custom integrations and lists out-of-the-box integrations with ShadowDragon, PostHire, Carbone, and WAVR-21. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Intended users | Kaseware describes its audience as public safety agencies, corporate security teams, intelligence organizations, law enforcement, and government agencies. | The company says its mission is to empower creators and businesses to build a brand and tell their stories. |
| Plan limits | Essentials and Insights require at least 20 users, Connections requires at least 40 users, and each of those plans lists 10 GB of pooled storage per user. | The pricing FAQ says recording itself is unlimited, but separate track downloads are capped by plan and stop until the next billing cycle or an upgrade when the cap is reached. |
| Purpose | Kaseware is an investigation management platform that centralizes investigative details, streamlines case management, and supports case closure. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Reporting dashboards | Yes | Yes |
| Security | Kaseware says it is SOC 2 Type 2 compliant and ISO 27001 and ISO 27701 certified, and adheres to state CJIS policies where it supports them. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Support | Standard support is included in all listed plans, while 24/7 support is listed as available for Connections and Enterprise. | The Business plan includes a dedicated customer success manager and 24/7 live priority chat support. |
| Workflow automation | Yes | Yes |
Plans
Kaseware
- Kaseware Essentials$102 a month
- Kaseware Insights$158 a month
- Kaseware Connections$216 a month
- Kaseware EnterprisePriced on request
Tracker
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
In their own words
Tracker
Tracker is a cloud-based case management platform for prosecution, moving criminal matters from arrest through final disposition. It imports arrest data and citations, centralizes case information and provides statewide witness and defendant data. Teams can use statewide charge forms and generate indictments, accusations, subpoenas and pleadings from case records. Calendaring tracks statutory clocks, court dates and discovery deadlines. TED publishes discovery to defense counsel through a GCIC-compliant site and logs sends, receipts and downloads. Tracker also records victim-witness services and post-adjudication reporting. Permissions and audit trails address sensitive criminal justice information. Integrations exchange data with Georgia Crime Information Center, CJEP e-filing, Judicial Data Exchange and Pardons & Parole notifications; CJEP covers 50 counties, while Judicial Data Exchange is local to five circuits. Pricing is on request; a free plan and trial are listed.