KataTelecom Cloud PBX vs Knowlarity Cloud Contact Center
KataTelecom Cloud PBX
katatelecom.comKnowlarity Cloud Contact Center
knowlarity.comSide by side
| Figure | KataTelecom Cloud PBX | Knowlarity Cloud Contact Center |
|---|---|---|
| Price from | — | ₹1,400/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 7 |
| Spec score · Cloud PBX Software | 7.8 (#17) | 8.8 (#5) |
| Founded | 2011 | Knowlarity was founded in 2009. |
| Free plan | Plan availability depends on the selected number and configuration, and customers are advised to confirm inclusions before activation. | No |
| Headquarters | Tallinn, Estonia | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. |
| Support | Technical support requests are accepted and monitored by email 24/7; phone and chat are staffed Monday through Friday from 09:00 to 20:00 Tallinn time. | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. |
| What it does | Cloud PBX is a hosted business phone system for managing extensions, IVR, call recording and queues without buying PBX hardware. | Knowlarity Cloud Contact Center is a cloud communications platform for managing inbound and outbound customer calls with CRM connectivity and real-time conversation and agent insights. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
In their own words
KataTelecom Cloud PBX
KataTelecom Cloud PBX has no write-up on Specifiction yet; its figures are above.
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.