KataTelecom Cloud PBX vs Nextiva
KataTelecom Cloud PBX
katatelecom.comNextiva
nextiva.comSide by side
| Figure | KataTelecom Cloud PBX | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 8 |
| Spec score · Cloud PBX Software | 7.8 (#17) | 8.8 (#7) |
| Spec score · Business Phone Systems | 7.5 (#141) | 9.3 (#2) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | The service provides internal extensions, automatic voice menus, call queues, call recording, and statistics and reports. | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Headquarters | Tallinn, Estonia | Scottsdale, Arizona, United States |
| Integrations | The product page names no third-party software integrations; it describes connections through SIP desk phones, softphone apps, mobile apps, and call forwarding. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Intended users | The product page describes use by small businesses, distributed teams, and call-heavy support or sales operations. | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. |
| Product | Cloud PBX is a hosted business phone system with extensions, IVR, call recording and queues, managed from one web panel. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Support | Technical support requests are accepted and monitored by email 24/7; phone and chat are staffed Monday through Friday from 09:00 to 20:00 Tallinn time. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| What it does | Cloud PBX is a hosted business phone system for managing extensions, IVR, call recording and queues without buying PBX hardware. | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
KataTelecom Cloud PBX
KataTelecom Cloud PBX has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.