Kayako vs Znuny
Kayako
kayako.com
Znuny
znuny.orgSide by side
| Figure | Kayako | Znuny |
|---|---|---|
| Price from | — | $374.92/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 7 |
| Spec score · Help desk software | 8.4 (#26) | 9.1 (#7) |
| API access | Yes | Yes |
| Compliance | Kayako says its core infrastructure is hosted at data facilities compliant with SOC 1, SOC 2, SOC 3, PCI DSS, ISO 27001, ISO 27017, ISO 27018, and Cloud Security Alliance standards. | Znuny says it has SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR. |
| Deployment | Kayako says its team provides expert-led implementation and that most teams are live in days. | Znuny can be run on premise, on the customer's server or cloud provider, or through Znuny's managed hosting. |
| Founded | 2001 | 2013 |
| Help center | Yes | Yes |
| Integrations | Kayako lists Salesforce, Slack, Microsoft Teams, WhatsApp, Shopify, Stripe, Chargebee, Jira, GitHub, LaunchDarkly, and Zapier integrations. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Security | Kayako’s security page describes single sign-in, two-factor authentication, role-based access restrictions, IP restrictions, HTTPS/TLS encryption, backups, and DDoS mitigation. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.