| Price from | $550/mo | $125/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Experience Management Software | 8.0 (#7) | 7.7 (#11) |
| Founded | 2010 | 2016 |
| Headquarters | Montreal, Quebec, Canada | Riyadh, Saudi Arabia |
| Integrations | The site lists native integrations for SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, plus 400+ other feedback platforms through Tray.io. | OmniServe says it connects to 30+ platforms across social media, messaging, reviews, and other channels. |
| Product | Keatext is a cloud-based text analytics platform for interpreting feedback and helping organizations improve the experience of the people they serve. | Lucidya describes its platform as an AI-native customer experience management suite for customer engagement and resolution. |
| Security | Keatext says it is GDPR compliant and SOC 2 certified, and is pursuing ISO 42001 certification. | The OmniServe pricing page says all plans include encrypted data transmission and storage; Enterprise includes a Security & Compliance Pack listing SOC 2, ISO certifications, PDPL, and SDAIA compliance. |
