Keeping vs Loop Email
Keeping
keeping.comLoop Email
intheloop.ioSide by side
| Figure | Keeping | Loop Email |
|---|---|---|
| Price from | $14/mo | $18.75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Shared Inbox Software | 8.3 (#10) | 8.4 (#8) |
| Collaboration | Features include internal notes, collision detection, ticket statuses, teammate assignment, and shared drafts on Advanced and HIPAA plans. | Teams can assign conversation owners, mention teammates, use direct messages, and chat privately on email threads. |
| Headquarters | Brooklyn, New York, United States | Ljubljana, Slovenia |
| Intended teams | The maker recommends Essentials for small teams and Advanced for higher volumes, and describes use cases including customer support, HR, and IT or tech support. | The company describes Loop as an email management app for teams and presents use cases for agencies, ecommerce, logistics, finance, IT services, travel, and enterprise. |
| Product | Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email. | Loop is a team email and customer operations platform with shared inboxes for managing customer and internal conversations. |
| Security | Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication. | Loop says its security approach follows practices such as ISO 27001 and includes regular third-party penetration testing. |
| Support | Essentials includes email support, while the HIPAA plan includes a dedicated account manager. | Starter and Pro list in-app support, while Enterprise lists dedicated support; the site also links to a help center and offers demos. |
Plans
In their own words
Loop Email
Loop Email is a team email and customer operations platform built around shared inboxes for customer and internal conversations. Teams can assign conversation owners, mention colleagues, send direct messages, and chat privately on email threads. Shared and personal rules automate inbox workflows; other response tools include SLA reminders, notifications, shared templates, collision detection, and round-robin or workload assignment. Loop connects to Gmail, Outlook, Exchange, and IMAP, and provides customizable, automated reports with team productivity metrics. It runs on Android, iOS, macOS, web, and Windows. Starter costs $18.75 a month, billed monthly per user, with a minimum of three users and three shared inboxes. Pro costs $375 a month, billed monthly per user, with a minimum of 10 users and 10 shared inboxes. The 14-day free trial requires no credit card, and charges begin only after subscribing to a paid plan. The provider is identified as Nito d.o.o.