Keeping vs Maxdesk
Keeping
keeping.com
Maxdesk
maxdesk.aiSide by side
| Figure | Keeping | Maxdesk |
|---|---|---|
| Price from | $14/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 7 |
| Spec score · Shared Inbox Software | 8.3 (#10) | 8.0 (#12) |
| Analytics | Reporting includes agent performance and mailbox response metrics, with advanced reports and CSV export on Advanced and HIPAA. | The dashboard includes ticket counts, SLA breaches, CSAT, response time, trends and a live activity feed. |
| Automation | Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows. | No-code rules use triggers, conditions and actions, and can route, tag, escalate or auto-reply to tickets. |
| Headquarters | Brooklyn, New York, United States | Bengaluru, India |
| Integrations | The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations. | The pages reviewed describe email-to-ticket but do not name third-party integrations. |
| Product | Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email. | Maxdesk describes itself as a hosted help desk and ticketing system. |
| Support | Essentials includes email support, while the HIPAA plan includes a dedicated account manager. | The Free plan includes email support, while Pro includes priority email support; the contact page says replies usually arrive within a working day. |
Plans
Maxdesk
- FreeFree
- Pro$20 a month
- Elite$99 a month
- Free planFree
- Pro plan$20 a month
- Elite plan$99 a month
- Enterprise planPriced on request
In their own words
Maxdesk
Maxdesk is a hosted, web-based help desk and ticketing system for customer support and internal IT. Each workspace receives a support address that turns incoming email into threaded tickets. The ticket view brings conversations, priorities, statuses, assignments, internal notes and attachments together. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules use triggers, conditions and actions to route, tag, escalate or auto-reply. Its dashboard reports ticket counts, SLA breaches, CSAT, response time, trends and live activity. Custom roles, groups, a permission matrix and ticket-scope controls manage access. The Free plan includes unlimited agents and tickets within fair use, basic SLA policies, templates, a knowledge base and limited active automations. Pro costs $20 a month; Elite costs $99 a month and adds AI capabilities.