Keeping vs Shared Inbox by Canary
Keeping
keeping.comShared Inbox by Canary
shared-inbox.aiSide by side
| Figure | Keeping | Shared Inbox by Canary |
|---|---|---|
| Price from | $14/mo | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| Plans published | 3 | 6 |
| Spec score · Shared Inbox Software | 8.3 (#10) | 8.0 (#13) |
| Automation | Workflows can automatically assign, tag, prioritize, and process incoming email; Essentials includes two workflows and Advanced and HIPAA include unlimited workflows. | AI can answer repetitive questions from uploaded help documents and automatically send follow-ups. |
| Company | Keeping says it was founded in 2016 and is based in Brooklyn, New York. | The About page says Shared Inbox by Canary began as a solution to the Canary Mail team's internal email collaboration needs. |
| Integrations | The maker lists Shopify, WooCommerce, Salesforce, Slack, Zapier, HubSpot, Asana, ClickUp, Jira, Shortcut, Linear, and monday.com integrations. | The pricing page includes Lite integrations in Business and Advanced integrations in Scale but does not name the integrated services. |
| Intended teams | The maker recommends Essentials for small teams and Advanced for higher volumes, and describes use cases including customer support, HR, and IT or tech support. | The site describes Starter as for getting started with team email, Business for customer support teams, and Scale for high-volume teams with compliance needs. |
| Product | Keeping turns Gmail and Google Workspace into a shared inbox and help desk for team email. | Shared Inbox by Canary is a collaborative team inbox built to help teams organize and respond to email together. |
| Security | Keeping states that it is SOC 2 Type II certified, hosts its infrastructure on Google Cloud in the United States, encrypts customer data at rest, and uses Google authentication. | The privacy policy says data is encrypted in transit with TLS and at rest with AES, with role-based access controls and regular security audits. |
| Support | Essentials includes email support, while the HIPAA plan includes a dedicated account manager. | The Scale plan includes priority support, and the site offers a personalized demo session. |
Plans
Shared Inbox by Canary
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
In their own words
Shared Inbox by Canary
Shared Inbox by Canary is a collaborative team inbox for organizing and responding to email together. Teams can assign messages and track conversation status, while AI can route incoming messages to the appropriate teammate based on their subject. The AI can also answer repeated questions using uploaded help documents and send follow-ups automatically. Other features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics and CSAT. Email connections include Gmail, Microsoft 365 and IMAP. The service is available on iOS, macOS, web and Windows. Starter costs $10 a month billed monthly and includes one shared inbox, a built-in helpdesk, assignment and status tools, and an AI chatbot with up to 100 training materials and responses. Business is $20 a month billed monthly; Scale is $30 a month billed monthly. The site lists a 14-day trial and no free plan. Canary says data is stored on its servers in Germany and encrypted in transit and at rest; it says user data is not used to train generalized AI models.