Knowby vs Scribe
Knowby
knowby.co
Scribe
scribe.comSide by side
| Figure | Knowby | Scribe |
|---|---|---|
| Price from | $3/mo | $17/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Standard Operating Procedure Software | 9.1 (#1) | 9.0 (#2) |
| API availability | Capterra lists API access among Knowby capabilities. | The enterprise search API is available to Enterprise Grid and Global customers and searches organization documents. |
| Compliance | The platform includes approval workflows, completion tracking, and version control for instructions. | Scribe states that it maintains SOC 2 Type II and supports HIPAA, FERPA, GDPR and US state privacy-law compliance. |
| Headquarters | LinkedIn gives Sydney, New South Wales as headquarters, with a listed Sydney address at 6 O'Connell Street. | San Francisco, California, United States |
| Integrations | Knowby says it gathers data ready to integrate with other systems, but the page does not name specific integrations. | Listed integrations include ChatGPT, Claude, Cursor, Confluence, SharePoint, Teams, Slack, Salesforce Knowledge, Zendesk, HubSpot, Notion, ClickUp, WordPress, Airtable, Miro and Docebo. |
| Notable release | The September 30, 2025 changelog entry introduced embedded forms and email/webhook event subscriptions. | The browser-extension changelog dated October 13, 2026 records fixes for team-switch persistence, managed-device sign-in and dark-theme microphone selection. |
| Praise: ease of use | G2 reviews praise straightforward setup, quick guide creation and easy editing. | Reviewers commonly describe recording a workflow, editing the generated steps and sharing the result as easy to learn. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews | 4.8 out of 5 from 41 reviews |
| Rating on G2 | 4.7 out of 5 from 22 reviews | 4.8 out of 5 from 973 reviews |
| What it does | Knowby turns organizational know-how into interactive step-by-step instructions that guide tasks and record results. | Scribe automatically captures workflows and turns them into editable step-by-step guides with screenshots. |
Plans
Knowby
- Public knowbys$0.02, paid once
- Early Adopter Special$3 a month
- Knowby Pro$5 a month
- Private knowbys$5 a month
Scribe
- BasicFree
- Pro Team$17 a month
- Pro Personal$35 a month
- EnterprisePriced on request
In their own words
Knowby
Knowby is a cloud-based platform for creating and delivering step-by-step instructions at the point of use. A knowby combines images or video with text, and instructions automatically translate into more than 140 languages. AI Guide Creation turns a process into a step-by-step guide. Instructions can be opened with a QR code; public knowbys can be viewed by anyone with a link without a Knowby account. Knowby says instructions work without Wi-Fi. The platform includes approval workflows, completion tracking, version control, and an audit trail for procedures. It runs on Android, iOS, and the web. Knowby describes its audience as frontline workers and teams such as field technicians, plant operators, maintenance teams, office staff, and contractors. Private knowbys cost $5 per user per month and include unlimited creation and all features. Public knowby views cost $0.02 on a paid plan. A 30-day trial is available, but there is no free plan. Knowby says subscriptions have no minimum user count or lock-in contract and can be cancelled at any time.
Scribe
Scribe captures workflows and turns them into step-by-step guides and process documentation. Its Chrome and Edge extensions capture website processes, while the desktop app works with desktop applications and multiple monitors. Mobile and tablet users can upload images or screenshots. Guides can be edited with AI-generated titles and descriptions, company branding, GIFs, formatted text, tips, alerts, and screenshot edits. Screenshot redaction can be automatic, manual, or enforced by an administrator. Teams can share guides by email, add them to help centers, or embed them in knowledge bases; reporting includes views, completions, viewer activity, and feedback. Featured integrations include Confluence, SharePoint, Microsoft Teams, Slack, Salesforce Knowledge, Zendesk, and HubSpot. Scribe says workflow context can be provided to AI tools through MCP or API. Its core guide creation does not use AI, though supporting AI features use third-party services; Enterprise customers can opt out of AI features. Security controls include SSO, role-based access, custom permissions, audit logs, and IP whitelisting. Basic is free. Paid plans start at $13/user/mo billed annually; Pro plans have seat minimums, while Enterprise pricing is custom.