Knowlarity Cloud Contact Center vs MyOperator
Knowlarity Cloud Contact Center
knowlarity.com
MyOperator
myoperator.comSide by side
| Figure | Knowlarity Cloud Contact Center | MyOperator |
|---|---|---|
| Price from | ₹1,400/mo | ₹500/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 10 |
| Spec score · Call Center Software | 8.8 (#14) | 9.0 (#7) |
| Spec score · Cloud Telephony Solutions | 8.9 (#3) | 8.9 (#4) |
| Spec score · Contact Center Software | 8.9 (#5) | 8.9 (#6) |
| Spec score · IVR Software | 8.7 (#3) | 8.7 (#4) |
| Spec score · Cloud PBX Software | 8.8 (#5) | 8.8 (#6) |
| Analytics | The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. | The platform offers unified dashboards and reporting across calls, WhatsApp and human/AI activity. |
| Company size | Knowlarity's about page describes a workforce of more than 300 employees and separately states a 350-plus team. | The company says it has more than 250 professionals; YourStory lists 251–500 employees. |
| Founded | Knowlarity was founded in 2009. | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. |
| Free plan | No | No |
| Headquarters | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. | The company lists Noida, Uttar Pradesh, India as headquarters. |
| Outbound dialer | Yes | Yes |
| Rating on Capterra | 4.0 out of 5 from 5 reviews. | 4.2 out of 5 from 69 reviews; ease of use 4.2 and customer service 4.1. |
| Rating on G2 | 4.0 out of 5 from 14 reviews for Knowlarity Cloud Contact Center. | 4.1 out of 5 from 71 reviews. |
| Rating on Software Advice | 4.0 out of 5 from 5 reviews. | 4.2 out of 5 from 69 reviews; value for money 4.0, support 4.1 and functionality 4.1. |
| Rating on Trustpilot | 3.2 out of 5 from 1 review. | 1.2 out of 5 from 110 reviews; Trustpilot shows 64% five-star and 20% one-star reviews. |
| Security | Knowlarity says its databases are secured and protected and describes its security and compliance offering as cloud-based. | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. |
| Support | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. | MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base. |
| Trial | The site offers a free trial but does not state its duration on the product or pricing pages opened. | The pricing FAQ describes a limited-feature trial with a sandbox account for trying WhatsApp campaigns, call routing, or AI agents. |
| What it does | Knowlarity Cloud Contact Center is a cloud communications platform for managing inbound and outbound customer calls with CRM connectivity and real-time conversation and agent insights. | MyOperator combines cloud calling, WhatsApp Business API and AI chat/voice agents for customer engagement, sales and support. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
In their own words
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.