Knowlarity Cloud Contact Center vs Nextiva
Knowlarity Cloud Contact Center
knowlarity.comNextiva
nextiva.comSide by side
| Figure | Knowlarity Cloud Contact Center | Nextiva |
|---|---|---|
| Price from | ₹1,400/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 8 |
| Spec score · Call Center Software | 8.8 (#14) | 8.9 (#9) |
| Spec score · Cloud Telephony Solutions | 8.9 (#3) | 8.9 (#5) |
| Spec score · Cloud PBX Software | 8.8 (#5) | 8.8 (#7) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.8 (#6) | 8.9 (#4) |
| Call handling | Features include real-time inbound and outbound call recording, call queues, mute, hold, warm transfer, callback, and voicemail. | The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding. |
| Headquarters | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. | Scottsdale, Arizona, United States |
| Public API | Gupshup documentation exposes a REST call-making endpoint at kpi.knowlarity.com/Basic/v1/account/call/makecall. | Nextiva advertises secure open REST APIs for its contact-center platform to integrate external systems and support multichannel deployments. |
| Rating on Capterra | 4.0 out of 5 from 5 reviews. | 4.6 out of 5 from 919 reviews. |
| Rating on G2 | 4.0 out of 5 from 14 reviews for Knowlarity Cloud Contact Center. | 4.5 out of 5 from 3,677 reviews. |
| Rating on Gartner Peer Insights | 4.7 out of 5 from 11 reviews across Knowlarity products. | 4.6 out of 5 from 0 reviews shown on the opened profile. |
| Rating on Trustpilot | 3.2 out of 5 from 1 review. | 4.6 out of 5 from 8,657 reviews. |
| Rating on TrustRadius | 9 out of 10 from 2 reviews for Knowlarity IVR. | 8.5 out of 10 from 397 reviews and ratings. |
| Security | Knowlarity says its databases are secured and protected and describes its security and compliance offering as cloud-based. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| What it does | Knowlarity Cloud Contact Center is a cloud communications platform for managing inbound and outbound customer calls with CRM connectivity and real-time conversation and agent insights. | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.