Knowlarity Cloud Contact Center vs Toku Contact Centre
Knowlarity Cloud Contact Center
knowlarity.comToku Contact Centre
toku.coSide by side
| Figure | Knowlarity Cloud Contact Center | Toku Contact Centre |
|---|---|---|
| Price from | ₹1,400/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 1 |
| Spec score · Contact Center Software | 8.9 (#5) | 6.8 (#35) |
| CRM integration | Knowlarity says the contact center can integrate with existing CRM software; its Zoho integration page describes CRM access to call recordings and lead creation from calls. | The page describes Salesforce integration, including CRM-synced customer updates and calling, recording, notes, transfers, and post-call surveys within the CRM. |
| Founded | Knowlarity was founded in 2009. | Toku says it was founded in 2018. |
| Headquarters | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. | Toku identifies Singapore as its headquarters. |
| Purpose | The cloud contact center is a hosted platform for tracking, monitoring, and analyzing calls in real time. | A cloud-based contact centre for orchestrating customer interactions across channels, designed to improve agent efficiency and customer experience. |
| Routing | The product supports skill-based routing and a Sticky Agent feature that routes repeat callers to the agent they last spoke with. | Administrators can configure call routing, distribution, and agent status from the platform. |
| Support | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. | Toku advertises 24/7 consolidated support for the platform and network. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
In their own words
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.
Toku Contact Centre
Toku Contact Centre has no write-up on Specifiction yet; its figures are above.