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SPECIFICTION
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KnowledgeBase.com vs Paligo

KnowledgeBase.com

knowledgebase.com

Paligo

paligo.net

Side by side

FigureKnowledgeBase.comPaligo
Price from$4.08/mo$416.67/mo
Free planYesYes
Free trialYesYes
Open source——
WebYesYes
API—Yes
Plans published46
Spec score · Knowledge base software8.2 (#59)8.9 (#9)
Publishing audiencebothPaligo says it serves organizations in software, manufacturing, and regulated industries, including companies managing technical documentation, policies, procedures, and knowledge content.
Custom domainYesYes
Free planNoNo
HeadquartersBoston, Massachusetts, United StatesSolna, Sweden
IntegrationsThe site describes integrations with LiveChat and Google Analytics; the LiveChat integration lets agents access and share help articles in the chat app.Official integrations include Zendesk, Freshdesk, GitHub, GitLab, Bitbucket, Azure Repos, Amazon S3, Algolia, Phrase, Slack, Microsoft Teams and many others.
SupportThe pricing page lists 24/7 live chat support and a help center with guides and manuals.Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues.

Plans

KnowledgeBase.com

  • KnowledgeBase$59 a month
  • KnowledgeBase for NonprofitsFree
  • Annual$49 a year
  • Monthly$59 a month

KnowledgeBase.com pricing →

Paligo

  • Business$15,000 a year
  • Nexus Portal$5,000 a year
  • Nexus Portal free tierFree
  • Nexus Answers$6,000 a year
  • Nexus Answers free tierFree
  • EnterprisePriced on request

Paligo pricing →

In their own words

KnowledgeBase.com

KnowledgeBase.com has no write-up on Specifiction yet; its figures are above.

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Paligo

Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.

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