KnowledgeBase.com vs Zendesk Guide
KnowledgeBase.com
knowledgebase.com
Zendesk Guide
zendesk.comSide by side
| Figure | KnowledgeBase.com | Zendesk Guide |
|---|---|---|
| Price from | $4.08/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 10 |
| Spec score · Knowledge base software | 8.2 (#59) | 9.2 (#3) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Headquarters | Boston, Massachusetts, United States | San Francisco, California, United States |
| Integrations | The site describes integrations with LiveChat and Google Analytics; the LiveChat integration lets agents access and share help articles in the chat app. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Paid from | 49 | 55 |
Plans
KnowledgeBase.com
- KnowledgeBase$59 a month
- KnowledgeBase for NonprofitsFree
- Annual$49 a year
- Monthly$59 a month
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
KnowledgeBase.com
KnowledgeBase.com has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.