KnowledgeOwl vs Shelf
KnowledgeOwl
knowledgeowl.comShelf
shelf.ioSide by side
| Figure | KnowledgeOwl | Shelf |
|---|---|---|
| Price from | $100/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Knowledge base software | 8.7 (#27) | 7.2 (#125) |
| Spec score · AI Knowledge Base Software | 8.6 (#8) | 6.8 (#32) |
| Publishing audience | both | Shelf describes AI Knowledge Management as serving business and knowledge-management teams, and its AI Data Layer as serving technical teams. |
| Compliance | KnowledgeOwl states GDPR and PCI-A compliance, publishes a CAIQ assessment and says its SOC 2 audit is still in progress. | Shelf’s Trust Center lists SOC 2, PCI DSS SAQ A, GDPR, CCPA, EU AI Act, NIST CSF 2.0, and HIPAA under compliance. |
| Founded | 2011 | 2017 |
| Integrations | Listed integrations include Slack, Zapier, Zendesk, Userlane, Ottokit, Salesforce, Microsoft Copilot and contextual widgets. | The integrations page lists connectors including SharePoint, Salesforce Knowledge, Confluence, Notion, ServiceNow, and Intercom. |
| Security | The service encrypts data in transit and at rest, supports TLS and SSO, hashes passwords and requires VPN plus MFA for customer-data access. | Shelf’s technology page states that it is SOC 2 Type II certified and uses TLS 1.2+ in transit and AES-256 encryption at rest. |
Plans
KnowledgeOwl
- Basic$100 a month
- Pro$250 a month
- Business$500 a month
- Enterprise$1,250 a month
In their own words
KnowledgeOwl
KnowledgeOwl has no write-up on Specifiction yet; its figures are above.