KnowledgeOwl vs Vivantio
KnowledgeOwl
knowledgeowl.comVivantio
vivantio.comSide by side
| Figure | KnowledgeOwl | Vivantio |
|---|---|---|
| Price from | $100/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · HR Knowledge Base Software | 8.5 (#8) | 8.5 (#9) |
| API documentation | Documentation covers authentication, scoped key permissions, pagination, query operators, formats, usage limits and an endpoint reference. | Official API resources include an API reference, wiki, tutorials, GitHub samples and ASP.NET MVC samples; the cited guide says samples were then available in .NET. |
| Company history | The founders bought the product from SurveyGizmo and rebranded it as KnowledgeOwl in 2015 after an earlier internal project began in 2011. | Vivantio was founded in 2003 and says it is headquartered in Boston with a product and engineering team in Bristol, UK. |
| Documentation and support | KnowledgeOwl provides a public help center, email and phone support, emergency contact coverage and release notes dating back to 2017. | The public help centre documents setup, permissions, tickets, assets, integrations, Teams bot configuration and other administration areas; GetApp lists phone, chat, email, knowledge-base and forum support. |
| Founded | 2011 | 2003 |
| Free plan | No | No |
| Headquarters | Boulder, Colorado, United States | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | Listed integrations include Slack, Zapier, Zendesk, Userlane, Ottokit, Salesforce, Microsoft Copilot and contextual widgets. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Rating on Capterra | 4.8 out of 5 from 240 reviews | 4.3 out of 5 from 178 reviews |
| Rating on G2 | 4.6 out of 5 from 137 reviews | 4.3 out of 5 from 295 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 15 reviews | 4.2 out of 5 from 11 reviews |
| Rating on GetApp | 4.8 out of 5 from 239 reviews | 4.3 out of 5 from 178 reviews |
| Rating on Software Advice | 4.8 out of 5 from 239 reviews | 4.3 out of 5 from 178 reviews |
| Rating on TrustRadius | 6.2 out of 10 from 2 reviews | 7.4 out of 10 from 3 reviews |
| What it does | KnowledgeOwl is a hosted platform for creating internal and external knowledge bases and documentation. | Vivantio is a configurable service-management platform for IT, customer service and operations teams. |
Plans
KnowledgeOwl
- Basic$100 a month
- Pro$250 a month
- Business$500 a month
- Enterprise$1,250 a month
In their own words
KnowledgeOwl
KnowledgeOwl has no write-up on Specifiction yet; its figures are above.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.