KnowledgeOwl vs Zendesk Guide
KnowledgeOwl
knowledgeowl.com
Zendesk Guide
zendesk.comSide by side
| Figure | KnowledgeOwl | Zendesk Guide |
|---|---|---|
| Price from | $100/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · HR Knowledge Base Software | 8.5 (#8) | 8.5 (#10) |
| Spec score · Knowledge base software | 8.7 (#27) | 9.2 (#3) |
| Spec score · IT Knowledge Base Software | 8.5 (#23) | 8.5 (#26) |
| Article limit | 1000 | 40000 |
| Publishing audience | both | both |
| Company size | LinkedIn lists KnowledgeOwl as privately held with 2–10 employees and headquarters in Boulder, Colorado. | LinkedIn places Zendesk in the 5,001–10,000 employee size range. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Headquarters | Boulder, Colorado, United States | San Francisco, California, United States |
| Integrations | Listed integrations include Slack, Zapier, Zendesk, Userlane, Ottokit, Salesforce, Microsoft Copilot and contextual widgets. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Public API | The REST API supports automation, bulk operations and integrations and is available only on selected plans. | The API reference covers ticketing, Help Center, live chat, voice, sales CRM, omnichannel routing and custom data with endpoint descriptions and examples. |
| Rating on G2 | 4.6 out of 5 from 137 reviews | 4.3 out of 5 from 7,715 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 15 reviews | 4.4 out of 5 from 1,061 ratings |
| Rating on GetApp | 4.8 out of 5 from 239 reviews | 4.4 out of 5 from 4,054 reviews |
| SSO support | Yes | Yes |
| Paid from | 100 | 55 |
Plans
KnowledgeOwl
- Basic$100 a month
- Pro$250 a month
- Business$500 a month
- Enterprise$1,250 a month
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
KnowledgeOwl
KnowledgeOwl has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.