Koa Care 360 vs Spring Health

Koa Care 360 is an employer-focused mental health platform covering prevention, self-care, and clinical treatment. Employees complete a quick assessment and receive personalized recommendations based on clinician-designed care mapping. Options range from evidence-based self-treatment resources to therapist-led clinical care and teletherapy. Self-care and prevention content is available 24/7. Employers can use the platform as a central entry point to existing benefits and connect workers with other resources. Population-level analytics provide aggregate insights, and integrations can connect existing health and wellbeing services, including health plans. Koa Health stated that the service was offered in 83 countries and eight languages in its launch announcement. Mobile apps are available through the Apple App Store and Google Play. Koa Health says customer data is encrypted in transit and at rest in dedicated AWS environments, with a security framework following GDPR and HIPAA. Pricing is on request. Koa Health also notes that its iCT-PTSD treatment has not been reviewed or cleared by the FDA, while iCT-SAD has not been reviewed by the FDA.

Spring Health is a paid mental health service available through web, Android, and iOS. It offers personalized support spanning self-guided tools, coaching, therapy, medication management, and specialty care. Its Precision Mental Healthcare approach considers member needs, preferences, symptoms, goals, and care options when recommending providers and care, while allowing members to choose. The member app provides care recommendations, appointments, self-guided Moments, Care Navigator messaging, and 24/7 support. Spring Health says provider appointments are available in less than a day on its business page. Employers, health plans, and channel partners can connect it through eligibility integrations, single sign-on, benefits navigation, warm handoffs, referrals, and reporting. Employers receive de-identified, aggregated information on engagement, utilization, access, clinical improvement, and trends; member-level clinical information requires express authorization. Coverage varies by employer, plan, location, and benefit design. Billing currently stores and automatically bills one primary insurance plan and does not automatically submit secondary claims.